Privacy policy

PRIVACY POLICY

Last Updated: 20/02/2025

1. Introduction

1.1 Business Information

Business Name: Dynamic Marketing Investments Concepts T/A The Delivery
Website: https://thedelivery.co.za and https://shop.thedelivery.co.za
Physical Address: 19 Ghiordes St, Bendor, Polokwane, 0699, South Africa
Contact Number: +27 15 004 1681
Email Address: hello@thedelivery.co.za

1.2 Scope of this Privacy Policy
This Privacy Policy explains how The Delivery (“we,” “us,” or “our”) collects, processes, stores, and protects personal information obtained through our mobile applications, web app, React-based website, and related services (collectively referred to as the “Platform”).

By signing up and using The Delivery, you agree to this Privacy Policy.

1.3 Legal Compliance
We comply with the Protection of Personal Information Act (POPIA) in South Africa, the General Data Protection Regulation (GDPR) where applicable, and Google Play Console’s Developer Policies.

2. Information We Collect

2.1 Personal Information
We collect personal information to provide and improve our services. This includes:

Identification Details: Full name, username, profile picture.
Contact Information: Email address, phone number, delivery address.
Payment Information: Bank details, credit card information (processed securely by third-party payment providers).

2.2 Usage Data

Activity Logs: Pages visited, features used, order details, device interactions.
Device Information: IP address, browser type, operating system, device type.

2.3 Location Data

Real-Time Location: If you are a user placing orders or a driver fulfilling orders, we may track your live location for delivery coordination.
How to Disable Location Tracking: You may turn off location tracking in your device settings, but this may limit certain functionalities.

2.4 Cookies & Tracking Technologies

Cookies: Store user preferences and improve browsing experience.
Web Beacons & Pixels: Used for analytics, fraud detection, and marketing.

3. How We Use Your Information

3.1 Providing & Improving Services

Processing orders and coordinating deliveries with stores and drivers.
Managing secure payments, refunds, and order status updates.

3.2 Fraud Prevention & Security

Detecting and preventing fraudulent transactions.
Monitoring suspicious activities and ensuring regulatory compliance.

3.3 Communication

Sending transactional notifications about orders, payments, and deliveries.
Responding to customer inquiries and support requests.

3.4 Marketing & Promotions

Sending offers, promotions, and newsletters (with your consent).
Users can opt out anytime by clicking “Unsubscribe” or contacting us.

3.5 Legal & Compliance Requirements

Enforcing legal obligations, resolving disputes, and ensuring compliance.

4. Sharing & Disclosure of Information

4.1 Third-Party Service Providers
We may share your personal data with:

Payment Processors – To handle secure transactions.
Cloud Storage Providers – For efficient data hosting.
Analytics & Marketing Platforms – To optimize performance and advertising.

4.2 Stores & Drivers
To process your orders, we share relevant details (name, contact, address) with stores and delivery drivers.

4.3 Legal Compliance
We may disclose personal data if required by:

Law enforcement agencies.
Regulatory authorities.
To prevent fraud or security breaches.

4.4 Business Transfers
If The Delivery is acquired, merged, or undergoes restructuring, your personal data may be transferred to the new entity.

5. Security & Data Protection

We implement strong security measures to protect user data:

Encryption: All communications use SSL/TLS encryption.
Access Control: Only authorized staff can access user data.
Cybersecurity Audits: Regular security checks are conducted.
Fraud Prevention Systems: Automated fraud detection & monitoring.

5.1 Data Breach Notification
If a data breach occurs, we will:

Notify affected users immediately.
Report the incident to relevant authorities under GDPR & POPIA.

6. Data Retention & Deletion

6.1 How Long We Store Your Data
We retain personal data only as long as necessary for:

Order processing & transactions.
Legal compliance (tax & financial record-keeping).

6.2 Account Deletion & Data Removal

Users may request account deletion anytime.
Data is permanently deleted after 90 days, except financial records required by law.

7. International Data Transfers

Data is stored on secure servers located in [Specify Region].
If transferred internationally, we ensure compliance through Standard Contractual Clauses (SCCs) under GDPR.

8. Your Rights (POPIA & GDPR)

Depending on your location, you have the right to:

Access Your Data – Request a copy of your stored data.
Correct Information – Request corrections to inaccurate details.
Delete Your Data – Request deletion (subject to legal obligations).
Restrict Processing – Limit how we process your information.
Object to Marketing – Opt-out of promotional emails.
Download Data (Portability) – Request data in a structured format.

To exercise your rights, contact us at: hello@thedelivery.co.za

9. Google Play & App Store Compliance

We comply with Google Play Console’s Developer Policies.
Users can request data deletion directly within the app.

10. Children’s Privacy

Our Platform is not intended for users under 18.
We do not knowingly collect data from minors.

11. Third-Party Links

Our Platform may contain links to third-party sites. We are not responsible for their privacy practices.

12. Policy Updates & Notifications

We may update this policy from time to time.
Significant changes will be notified via email or app alerts.
Users should check this page regularly for updates.

13. Medical/Pharmacy Disclaimer (If Applicable)

Some stores on our Platform may offer medical or pharmacy-related products (e.g., over-the-counter medications, medical devices). We are not a healthcare provider and do not dispense prescription medications. If any product requires a prescription, the store and/or user are responsible for ensuring compliance with all applicable laws. We do not store or process medical records beyond basic order details (e.g., product type, quantity, shipping address).

No Medical Advice: Any content related to health or medical items is for general informational purposes and is not a substitute for professional medical advice.
Limited Data Processing: We only process location and order details necessary to facilitate delivery.
User Responsibility: Users must ensure they are legally allowed to purchase any medical items from the store.
No Liability: We disclaim liability for misuse or misinterpretation of any medical-related products purchased through the Platform.

14. Contact Us

For privacy-related questions, contact us at:

Email: hello@thedelivery.co.za
Phone: +27 15 004 1681
Address: 19 Ghiordes St, Bendor, Polokwane, 0699, South Africa

Store and Driver Verification

When a store owner or delivery driver submits verification documents, The Delivery stores those documents in private access-controlled storage and may use local optical character recognition to assess document type, readability, apparent validity and required dates. With the applicant's explicit consent, a short, limited and redacted extract of document text may be sent to an approved external verification provider only for these checks. Raw document files are not sent to those providers.

Low-confidence, incomplete or inconsistent results are referred to authorised staff for manual review. An application is not automatically rejected solely by an automated result. Store and driver payouts may remain locked until required documents are approved. Verification records are retained only for legitimate onboarding, compliance, fraud prevention and dispute purposes, subject to applicable South African law. Questions or correction requests may be sent to hello@thedelivery.co.za.

Store verification documents

When a seller registers a store, The Delivery collects the business and identity documents needed to verify the seller, meet payment-provider requirements, prevent fraud and comply with South African law. Depending on the business, these may include CIPC registration documents, identity documents, bank confirmation, proof of address, VAT registration and regulated trading licences.

Verification files are stored in private application storage and can be accessed only by the seller and authorised The Delivery administrators. They are not published with the store. Raw identity documents are not sent to external artificial-intelligence services. Verification records are retained only for as long as required for legal, fraud-prevention and contractual purposes, after which they are securely deleted or anonymised.

Sellers may request access, correction or deletion where legally permitted by contacting hello@thedelivery.co.za. Some records may need to be retained to meet legal or payment obligations.